Where can I safely buy gold and precious stones on the internet?

Pirated products and brands are making the purchase of jewellery increasingly risky Ð and on the internet in particular fakes are widespread. For the first time www.goldsea24.com is now providing collectors and lovers of high-carat jewellery with an online platform on which only certified dealers from all round the world can offer their goods for sale.

back to questions

 

Who offers gold and precious stones for sale on goldsea24.com?

Professional dealers from the jewellery trade all over the world. At goldsea24.com you will not find private sellers.

back to questions

 

Can I really use this site free of charge?

Of course! goldsea24.com does not charge you a purchase fee, arrangement fee or any other kind of fee.

back to questions

 

Why am I as a private individual unable to offers goods on goldsea24.com?

We aim at protecting our customers against damage as much as we can. As a purchaser the extensive checks made on sellers who operate on this site and the careful selection of dealers offers you maximum protection. The selection process can only be applied in the case of commercially registered dealers. In addition, in transactions with jewellers you are protected by legal regulations (e.g. the duty to provide guarantees) which do not apply to private transactions.

back to questions

 

How can I contact Customer Support at goldsea24.com

You use the prepared contact form. At the bottom right of this page you click on the word "Contact" and in the new window which opens you enter your email address, the subject and your message. To make sure you receive a fast response to your message it is useful to enter your telephone number so that you can be contacted if necessary.

back to questions

 

What checks are made on sellers at goldsea24.com?

Each dealer on this site has submitted an official trade registration and an identity document. In addition, dealers on this site are subject to specific regulations. In order to protect this pool of trustworthy dealers, goldsea24.com reserves the right to reject or terminate the goldsea24.com membership of any dealer whose professional status or honesty is subject to doubt.

back to questions

 

Can I trust the sellers on this site without reservation?

Unreserved trust can never be recommended in transactions of any kind. Thanks to our test procedures and strict selection criteria goldsea24.com can, however, offer you the largest possible amount of security in your online transactions. If in spite of this you have a negative experience with any seller on this site, you should inform goldsea24.com Support without delay. goldSea24-Support.

back to questions

 

What care do I need to take in paying for goods?

As a general principle you should never accept any third-party service which is unfamiliar to you in processing a payment. If an insecure escrow method of payment is suggested to you (e.g. Western Union), you should inform goldsea24.com Support without delay. goldSea24-Support.

back to questions

 

Does goldsea24.com offer an escrow service?

As a general principle you should never accept any third-party service which is unfamiliar to you in processing a payment. If an insecure escrow method of payment is suggested to you (e.g. Western Union), you should inform goldsea24.com Support without delay

back to questions

 

How can I report an untrustworthy seller?

Simply send a message to goldsea24.com Support using the contact form you will find by clicking on "Contact" at the bottom right of this page. goldSea24-Support.

back to questions

 

What happens if a seller acts in a negative way?

Dealing with fake or stolen goods or the failure to supply goods without good reason leads to immediate and permanent exclusion from this site.

back to questions

 

What is the best way to look for the jewellery I want?

In the upper section of the welcome page you will see a rapid search function. Here you can search the products on goldsea24.com by category (e.g. precious stones, branded accessories etc.), by type of jewellery (e.g. pendant, necklace etc.) or by entering a free text.

In addition a click on "Search" in the main navigation opens a comprehensive detailed search, which initially displays all the available pieces of jewellery and precious stones. You can then easily filter the results by selecting specific parameters from the list on the left-hand side.

back to questions

 

By what features can I search for an item of jewellery on goldsea24.com?

By almost any feature. A click on "Search" in the main navigation opens the detailed search function. In the selection list on the left-hand side you can now enter the features which are important to you. Every detail can be filtered, from simply entering the category via the material down to the type of stone.

back to questions

 

What jewellery is displayed on the welcome page of goldsea24.com?

Here the articles offered by dealers selected by goldsea24.com on a random basis are displayed.

back to questions

 

How can I make contact with a seller on goldsea24.com?

Next to every article you will find not only the name of the seller, you will also see the "Contact the dealer" button. A click on this button opens up a contact form, in which you can enter your message to the seller. On this form you should always enter your email address and if possible a telephone number on which you can be contacted. As an acknowledgement goldsea24.com will then send an email to your address.

back to questions

 

What is the significance of the differently coloured numbers which are displayed in connection with the condition of an article?

These numbers represent an innovative system developed by goldsea24.com for rating the condition of a product.. This system first indicates the various epochs connected with an article and then the condition in relation to the epoch. You will receive more information about this system if you click on "Condition of the jewellery" above.

back to questions